Privacy policy.

Introduction

This Privacy Policy explains how Yal Travel Platform collects, uses, shares, and protects your information when you use our website, mobile applications, and related services (together, the “Services”). It also describes your choices and rights regarding your personal data.

Please read this Privacy Policy together with our Terms of Service, which govern your use of the Services.

By accessing or using the Services, you agree to this Privacy Policy.

If you have any questions about our privacy practices or this Policy, you can contact us at:

Yal Travel
Email: privacy@yalapp.co

Information We Collect

We collect information about you that directly or indirectly identifies you, and other information that relates to your use of the Services. We group this information as follows:

1. Information You Provide

  • Account & profile details: name, email address, phone number, password, profile photo, country, language preferences, and other basic information you choose to add.

  • Travel & booking details: trip preferences, dates, destinations, group size, and other information related to itineraries, bookings, and experiences.

  • Communications & content: messages, reviews, ratings, photos, videos, feedback, and any other content you submit through the Services.

2. Information We Collect Automatically

When you use the Services, we may automatically collect:

  • Device and technical data: IP address, device type, operating system, app version, browser type, and other technical details.

  • Usage data: pages and screens you view, features you use, time and date of access, and interaction logs.

  • Approximate location: based on your device settings or IP address to show relevant content (e.g., local trips) and improve the experience.

3. Information from Other Sources

We may receive information from:

  • Payment providers: limited payment and transaction data to process your purchases.

  • Identity / verification services: where applicable, to help verify users or partners and enhance trust and safety.

  • Partners and service providers: such as travel agencies, operators, or analytics tools that help us operate and improve the Services.

How We Use Your Information

We use the information we collect to:

  • Provide and operate the Services

    • Create and manage your account.

    • Enable you to discover, book, and manage trips and experiences.

    • Facilitate communication between travelers, creators, and partners.

  • Improve and personalize the experience

    • Tailor content, suggestions, and offers based on your preferences and behavior.

    • Analyze usage to enhance performance, security, and features.

  • Process payments and bookings

    • Handle reservations, confirmations, and cancellations.

    • Work with payment processors to complete transactions securely.

  • Maintain safety, trust, and compliance

    • Detect and prevent fraud, abuse, and violations of our Terms.

    • Comply with legal obligations and respond to lawful requests.

  • Communicate with you

    • Send service-related messages (e.g., confirmations, updates, security alerts).

    • Share news, features, and offers in line with your communication preferences (you may opt out of marketing at any time).

How We Share Information

We may share your information with:

  • Service providers and partners who help us deliver the Services (e.g., hosting, payments, analytics, support, verification).

  • Travel partners, creators, and agencies as needed to fulfill your bookings and provide customer support.

  • Authorities or regulators when required by law or to protect our rights, users, or the public.

We do not sell your personal data. We may share aggregated or de-identified data that does not identify you personally.

Data Security and Retention

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, or misuse. However, no system can be guaranteed 100% secure.

We keep your information for as long as needed to provide the Services, comply with legal requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it where feasible.

Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • Access and update your personal information.

  • Request deletion of certain data, subject to legal or contractual obligations.

  • Object to or restrict certain types of processing.

  • Withdraw consent where processing is based on consent.

You can manage much of your information through your account settings or by contacting us at privacy@yalapp.co.

International Transfers

Your information may be processed and stored in countries outside your country of residence. We take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you through the Services. Your continued use of the Services after changes have been published means you accept the updated Policy.

If you have questions about this Privacy Policy, please contact us at privacy@yalapp.co